Today marks the 9th day without internet at home

On top of this, I couldn’t communicate with an agent today, the closest phone call appointment was scheduled for tomorrow morning. Meaning another Sunday without internet at home. Hence, I’ve written in this page, since I cannot contact through anywhere else.

Hi ​@agokhan. I’m sorry to hear that you’ve been without internet since April 12th and that the issue still hasn’t been resolved. That’s absolutely not the experience we want to provide, and I completely understand how much of an impact this has—especially when your work and daily life depend on it.

The fact that you haven’t received the emergency modem and that getting in touch with our customer service has been difficult is, of course, incredibly frustrating. You’ve clearly been very patient, and it’s totally understandable that your patience is wearing thin.

Have you been able to get in touch with our customer service in the meantime?

Hi ​@Vikash van KPN , 

Yes, I was contacted by a few different colleagues from KPN, and at the moment, after 15 days, I have internet at home again.

I’m happy that I have internet again, yet I must say it took quite long to have it fixed.

Thank you.

Today marks the 3rd day without internet at home hahah. I'm not even angry anymore, this is ridiculously funny now.

I have another appointment for June 11th Wednesday to fix the issue again. So a total of 9 days without internet again. And that would be 9 days if it gets fixed on 11th... 

I asked for a quicker solution through the phone as I suffered from this issue very recently. But I have received a very firm "no!" "We're fully booked." 

Okay. What shall I say in this situation? Not much I suppose. 

Good job! Keep up the good work! 

Thanks for your message, although the situation is of course far from ideal. I completely understand that you're starting to feel a bit discouraged (or even sarcastic). Being without internet for so long is really frustrating, especially when you've dealt with similar issues before.

It's unfortunate to hear that there was no earlier appointment available for a technician. Our schedule can fill up quickly, especially with complex outages or in busy areas. Hopefully the issue gets resolved soon, and thank you for staying so understanding despite everything.

Thank you for being really proactive Vikash, but I’m very far from staying understanding.

I’ve been an internet user since ‘98, and “15 days + 9 days” without internet at home in just a few months of subscription to KPN is something, you have to agree to that. You’re providing me some sort of experience that I’ve never faced before.  

I wanted to terminate my contract since you could not provide me a proper internet service in the last 2-3 months. The response I got is “you have to pay 814€” which is covering for everything until my subscription expires.

I’ve reported this to ACM just a few minutes ago. I want out. If that doesn’t work, I’ll pay the fine you’re asking for, and switch anyway. I’m done.