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Beste klantenservice, 

Wij hebben een probleem met het aanmelden voor KPN hussel. 
Het is gelukt om één telefoon nummer toe te voegen, maar bij het tweede telefoon nummer krijg ik keer op keer een foutmelding. 

 Wij hopen dat jullie ons hiermee kunnen helpen. 

Met vriendelijke groet, 

N.B Address are the same

I have added all numbers at
https://www.kpn.com/hussel/aanmelden.htm
5 month ago
One was added successfully and one not
Addresses are correct


@vit Welcome to our forum. 

I tried to add the other number to the household too, can you check if you can share data now?


Thank you very much @Rutger_  but I still see only 2
here: https://mijn.kpn.com/classic/#/tv-internet-bellen/mkmv

 

*Admin* Post editted because of privacy. 

 


@vit That is weird, because I see the same KPN ID for the 3 numbers. 

Have you tried adding the number again in MijnKPN and if you did, what screen did you get trying it?


Thanks for helping @Rutger_ 


The result is next:

 

 


@vit I checked the situation, and for the number ending om 491 the house number addition is missing. 

Because I need to do a verification I can't do this for you. 

I would advice you to call my colleagues on 0800-0402, when the house number is changed everything else should work!


@Rutger_ Thank you for help. It works