Hello
Today I received a new sim and it doesn’t have signal at all, I have tried to turn on and off de phone , I select my network and all that but in vane . I hope you can help me , or send me another sim card . Thank you .
Beantwoord
My new SIM doesn't have any signal
Beste antwoord door Anonymous
Hello
Did you get the simcard bij normal post? If so then you probably should activate the simcard first, see this webpage: https://www.kpn.com/service/mobiel/aanvragen/activeren.htm
Did your subscription already start and did you get a message that it should work?
If it should work then it's best to call customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00) or visit a KPN store, if it's a simcard problem you can get a new one in the store.
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Hello
Did you get the simcard bij normal post? If so then you probably should activate the simcard first, see this webpage: https://www.kpn.com/service/mobiel/aanvragen/activeren.htm
Did your subscription already start and did you get a message that it should work?
If it should work then it's best to call customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00) or visit a KPN store, if it's a simcard problem you can get a new one in the store.
Welcome to the community
If you have done that and it still doesn't work, the quickest way is to call us, via a different phone.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.