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I can't seem to activate my KPN prepaid sim card

  • 12 juli 2024
  • 7 reacties
  • 145 keer bekeken

Luke Brinkmann
Nieuwkomer
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Hi I purchased a prepaid sim card. The card will not activate and I cannot receive the message from the KPN prepaid application. Can you please assist me in activating it.

 

Beste antwoord door RBxx

Luke Brinkmann schreef:

Okay, seems like it has expired. And KPN can't re-activate it remotely? Also, I can't call since I don't have a sim. Seems like the foreign sim cards cannot call the call centre number.

 

The expiry date on the package told you this? Then it's too late, KPN can't correct that.

The KPN call centre number for foreign numbers is +31 6 12001200 (with calling costs)

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7 reacties

RBxx
Superuser
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  • Superuser
  • 17441 reacties
  • 12 juli 2024

Hi @Luke Brinkmann 

Are you currently in the Netherlands or abroad?
A KPN prepaid SIM card can only be activated by you by connecting to the KPN network.

If you are outside the Netherlands this won't work. A KPN moderator can help you then if you place the 06-number and the SIM cardnumber in your Community profile . Use the field "Persoonlijke opmerkingen” which is only visible to KPN.

Be careful: this is a public website, everybody can see this. Remove the 06-number in your reaction above via the three dots below your post and then “Bewerk”.


Luke Brinkmann
Nieuwkomer
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  • Auteur
  • Nieuwkomer
  • 2 reacties
  • 12 juli 2024

Hi, Thanks for your response. I am in the Netherlands but it is not activating. I have added the phone number to the personal comments section. Thanks.

 


RBxx
Superuser
Forum|alt.badge.img+21
  • Superuser
  • 17441 reacties
  • 12 juli 2024

Hi @Luke Brinkmann , a response from a KPN moderator can take several days.

You can call KPN customerservice on 0800-0402 on mon-fri 08.00 to 18.00, saturdays until 17.00.


PeterG
Superuser
  • 60489 reacties
  • 12 juli 2024

What is the expiring date on the package? Some shops leave it too long on the shelve. After expiring it can no longer be activated and shouldn't it be sold. In that case go back to the shop where you bought it.


Luke Brinkmann
Nieuwkomer
Forum|alt.badge.img
  • Auteur
  • Nieuwkomer
  • 2 reacties
  • 12 juli 2024

Okay, seems like it has expired. And KPN can't re-activate it remotely? Also, I can't call since I don't have a sim. Seems like the foreign sim cards cannot call the call centre number.

 


RBxx
Superuser
Forum|alt.badge.img+21
  • Superuser
  • 17441 reacties
  • Antwoord
  • 12 juli 2024
Luke Brinkmann schreef:

Okay, seems like it has expired. And KPN can't re-activate it remotely? Also, I can't call since I don't have a sim. Seems like the foreign sim cards cannot call the call centre number.

 

The expiry date on the package told you this? Then it's too late, KPN can't correct that.

The KPN call centre number for foreign numbers is +31 6 12001200 (with calling costs)


PeterG
Superuser
  • 60489 reacties
  • 12 juli 2024

The only place where you can correct this is the same shop where you bought it. With the receipt.

KPN is not responseble for actions of retailers. KPN sels the packages to them. They are responsible for the expiring date. KPN cannot activate because the number is no longer connected to that specific card.