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Hello,

I bought a new kpn sim card when visiting Ams. I inserted it on my phone and got 4G, but did not have the need to make any call or send any message. I was surprised that I did not get any welcome sms.

 

According to what I have read, the sim might not be activated. How could I do that?

 

I plan to use the SIM across Europe. Where can I find the roaming and national tariffs for calls, sms and data?

 

Also, I am unsure of how to topup. On recharge.com and similar sites vouchers are sold, but these require to dial Call *100*1244# and follow the instructions??? Do these work from outside the Netherlands?

I installed the com.kpn.prepaid app but I was not getting any sms, so don’t know how that works. Any webpage where it is possible to directly buy a topup?

 

Thanks

found the info to some of the questions:

my sim card seems not activated. can’t make calls.

Would appreciate if someone from KPN could manually activate my card. Thanks.

Hi KPN kepien welcome to the Netherlands and the KPN Community!

It can be a bit confusing because all the instructions are in dutch but basically you need to place a phone call or sent a text message to a another number:

1: Activeer je simkaart / Activate your sim card

  • Doe de simkaart in je telefoon en zet hem aan  / Place the sim card in the phone and turn it on

  • Voer de standaardpincode van je simkaart in: 0000 / Enter the standard pincode of the sim card: 0000

  • Bel of sms naar een willekeurig telefoonnummer / Call or sms to a random phone number

  • Je simkaart wordt nu automatisch geactiveerd / The sim card will be automatically activated

  • Je krijg € 2,50 starttegoed / You will receive € 2,50 starting credit

 

  

It remains the question if your phone is compatible with the KPN sim card. Are you still in Amsterdam, maybe your in a position to visit a KPN store?

Thanks for your reply.

Unfortunately when I was in the Netherlands I did not have the need to place a call or send an sms. The service seemed to be working, although it was not receiving any welcome sms. Now I am not in the Netherlands and not sure when I will return.

There was nothing suggesting that my phone was not compatible with the network. I got strong 4G signal.

I read on other threads that people in the same situation were asked to enter the number on their profile info for manual activation. I have done so.

 

​​​@kepien. I Activated the simcard 🙂 . It should be working now and you should be able to top it off. 

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