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Tapo camera doesn't connect anymore since Experia Box V10 update

  • mrt. 24, 2025 10:46 a.m. UTC
  • 7 reacties
  • 92 keer bekeken
Nieuwkomer

I also have the same issue as the original poster. I checked the website given by KPN support to set up an extra WiFi network and it says you go to the left after logging in and click on “WiFi Network” but there is none. There is only “WiFi settings” and there is no option for “Extra WiFi network”. Perhaps the page has been updated after the instructions has been written?

 

Admin: eigen topic voor vraag gemaakt [origineel topic]

Beste antwoord door Anonymous

Hello ​@Ellel 

 

You should leave the Wifi on the EB V10 off.

You can make an Extra Wifi network on the Superwifi extender:

 

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      7 reacties

      wjb
      Wijsgeer
      • wjb
      • mrt. 24, 2025 12:14 p.m. UTC

      Can you post a screenshot of what you see after login?

      Be positive, avoid negativity, enjoy life and stay healthy!
      Nieuwkomer
      • Ellel
      • Auteur
      • Nieuwkomer
      • mrt. 24, 2025 12:30 p.m. UTC

       

      and when I click on Wifi Settings,

       

      Nieuwkomer
      • Ellel
      • Auteur
      • Nieuwkomer
      • mrt. 24, 2025 12:34 p.m. UTC

      I suspect I have the same issue as many other posts on the forum - my Tapo cameras and Honeywell thermostat suddenly stopped connecting to my wifi after a KPN update back in January. Laptops, phones are connecting okay, although the connection drops quite randomly, which is also annoying, but at least it’s connecting.

      I have tried to reset and restart the thermostat, cameras and the modem multiple times, but they still do not connect to the wifi.

      wjb
      Wijsgeer
      • wjb
      • mrt. 24, 2025 12:34 p.m. UTC

      That is still the old firmware and there is no "Extra wifi network" in that firmware.

      I see that the wifi on the V10 has been switched off. Do you use "super"WiFi accesspoints?

      Be positive, avoid negativity, enjoy life and stay healthy!
      Nieuwkomer
      • Ellel
      • Auteur
      • Nieuwkomer
      • mrt. 24, 2025 12:42 p.m. UTC

      Yes, I have one super wifi thing, which is meant to be an extender I think. That’s the small, round, black device right?

      I didn’t make any adjustments to the settings, by the way. It just suddenly stopped connecting overnight.

      Should I turn the Wifi on in the On/Off configuration?

      • Anonymous
      • Antwoord
      • mrt. 24, 2025 3:17 p.m. UTC

      Hello ​@Ellel 

       

      You should leave the Wifi on the EB V10 off.

      You can make an Extra Wifi network on the Superwifi extender:

       

        wjb
        Wijsgeer
        • wjb
        • mrt. 24, 2025 3:48 p.m. UTC

        It just suddenly stopped connecting overnight.

        I assume the "super"WiFi is connected to the V10 with a network cable ... Correct?

        Can you determine the IP address of your "super"WiFi and login on that IP address?

         

        On the V10 you should leave the wifi off.

        Be positive, avoid negativity, enjoy life and stay healthy!

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