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How can cancel my subscription due to emigration when I don't have my deregistration papers yet?

  • 12 april 2023
  • 1 reactie
  • 67 keer bekeken

I want to move to Poland permanently and I wanted to terminate the contract in kpn but deregistration paper is required And I don't have it yet because I will be deregistering on May 19, how can I arrange it in another way

 

Admin: split off this topic

Beste antwoord door Bram van KPN

Hi @Danielsz! Welcome to the KPN forum. 

The short answer is, you can't. When cancelling because of emigration we ask for proof of moving away. Once you have that, please use this form

If your regular contractual time is over, you can cancel with a 1 month waiting period. To arrange this, you can call 0800-0402.

If your contract isn't over, I must ask you to please provide proof that you are moving out. 

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1 reactie

Bram van KPN
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  • Oud Moderator
  • 7879 reacties
  • Antwoord
  • 15 april 2023

Hi @Danielsz! Welcome to the KPN forum. 

The short answer is, you can't. When cancelling because of emigration we ask for proof of moving away. Once you have that, please use this form

If your regular contractual time is over, you can cancel with a 1 month waiting period. To arrange this, you can call 0800-0402.

If your contract isn't over, I must ask you to please provide proof that you are moving out.