Samsung rejects my gifts that were promised by KPN

Hi,

I ordered Samsung Galaxy Flip 5 from KPN webshop on 18th November (Bestelnummer: S4269459-3962616) and is was delivered at home on 30th November which was the earliest possible data i could select. After that date, I have submit my Galaxy Watch 6 gift request from Samsung webpage on 5th of December and just got a reply from them today that says:

“The product was not purchased within the promotional period”

How could that be possible? Can someone from KPN explain what i did wrong here?

Best,

Merve

Ps: this is the screenshot of the email i received today from Samsung:

Bladzijde 1 / 1

Hi Merve, did you upload the invoice for the phone to Samsung and was the purchase date on that invoice within the promotional period of 13-11-2023 to 27-11-2023 ?

According to this page (https://www.samsung.com/nl/promo/promo/?id=XBBBSCGFLFAXQ ) on the Samsung Promo website you should then be entitled to receive the watch 6.

Same issue here, ordered a phone on 25th november, but the proof of purchase claims december 6th and Samsung said I won't get anything and KPN should solve this, very annoying.

Hi @mervec and @Li Cheung, could you contact Samsung about this? You can use the link or phone number in the e-mail you received

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